[. . . ] 29 This product is repairable by MOULINEX, during and after the guarantee period. [. . . ] The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to a MOULINEX authorised service centre. Full address details for each country’s authorised service centres are listed on MOULINEX website (www. Com) or by calling the appropriate consumer Service centre set out in the attached country list. In order to offer the best possible after-sales service and constantly improve customer satisfaction, MOULINEX may send a satisfaction survey to all customers who have had their product repaired or exchanged in a MOULINEX authorised service centre. This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow MOULINEX instructions, or a modification or unauthorised repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following: –using the wrong type of water or consumable – –damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification – –scaling (any de-scaling must be carried out according to the instructions for use) – –accidents including fire, flood, etc – –mechanical damages, overloading – –ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects) – –damage to any glass or porcelain ware in the product – –professional or commercial use – –damage as a result of lightning or power surges – Consumer Statutory Rights: This international MOULINEX guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to Country. ***Where a product purchased in one listed country and then used in another listed country, the international MOULINEX guarantee duration is the period for the country of usage, even if the product was purchased in a listed country with a longer guarantee duration. [. . . ] You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. [. . . ]